Contacts

Contact Us at SlotLounge

At SlotLounge, we value your questions and feedback. Our dedicated support team is here to assist you in all matters related to your experience. Below is the contact information you will need to reach us.

Contact Information

Working Hours

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM GMT
  • Saturday: 10:00 AM – 4:00 PM GMT
  • Sunday: Closed

Support Channels

In addition to email, our support team offers assistance through:

  • Phone support during working hours
  • Callback requests

Callback Request Instructions

If you would like a callback from one of our support agents, please send us an email at [email protected] with your phone number and preferred time to be contacted, and we will arrange a call as soon as possible.

Escalation Procedure

If you feel that your issue has not been resolved satisfactorily, you can escalate your case by emailing [email protected] with the subject line marked as “Escalation Request.” A senior member of our team will attend to your concerns promptly.

Jurisdiction

SlotLounge operates under the jurisdiction of the UK, providing a safe and regulated gaming environment for players in England and across Great Britain.

We only review SlotLounge and are not its official representative.

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